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With Premium Installation, Trend Micro experts will remotely install your copy of Trend Micro Security software, while also applying the best settings to ensure robust security.

  • Trend Micro experts will install your security product remotely.
  • Application of recommended Trend Micro software settings to your system.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7, Windows Vista, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan), Mac OS X 10.10 or higher (Yosemite); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended).

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
Premium 24x7 Support also includes:

  • Virus and Spyware Removal Service (AU$48.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
  • Security Health Check Service (AU$39.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats.
  • Configuration of your anti-virus and anti-spyware software settings.
  • Application of proper system settings to improve the security of your identity and digital information.
  • Verification and application of the latest critical Microsoft Windows updates.
  • Good for one (1) PC only.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

IT Helpdesk services include:

  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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IT Helpdesk

Unlimited Support for All Devices*

“I have nothing to add to an already perfect program” Jose, NSW

SPECIAL PROMO!

AU$54.95
Normally $109.95 SAVE $55.00
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It's the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.
IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

  • 24x7 Emergency Assistance: A Trend Micro technician can make a “virtual house call” any time, day or night.
  • IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information.
  • Microsoft® support: A Configuration and upgrade support for Microsoft® Windows® including Windows 11 upgrade. Office, email and PC settings, migration between old to new PC. Supports Windows 11 feautures such as: new UI, Microsoft Teams, Android App and Gaming settings.
  • Macintosh OS support: Configuration and upgrade support for Macintosh OS.
  • iOS and Android support: Configuration and upgrade support for Android OS and iOS.
  • Microsoft® Office Installation and updates: Installation and updates for Microsoft Office.
  • Personal IT Helpdesk: Set-up of printers, external hard drives, and other peripherals.
  • Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.
  • Premium Installation: Our experts install and configure your Trend Micro products.
  • Virus and Spyware Removal: Keeps your computer virus-free.
  • PC Tune-Up: Keeps your computer running like new.
  • Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the “cloud” or in your home.
  • Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues.
  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security.
  • Remote desktop support with remote desktop support.
  • Optimisation of your Facebook Settings.

* Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

Services Included
Premium Installation

Trend Micro experts will install your security product remotely.

  • Remote installation of Trend Micro Internet Security by product experts
  • Application of recommended Trend Micro software settings to your System
Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

  • Priority access to Trend Micro home user support specialists
  • Removal of all known threats found in your system
  • Proactive recommendations to help protect your system against future infection
PC Security Health Check

Checks your system for exposure to all types of threats and applies the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats
  • Configuration of your antivirus and anti-spyware software settings
  • Application of proper system settings to improve the security of your identity and digital information
  • Verification and application of the latest critical Microsoft Windows updates
PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

With a certified Support Team who is constantly being trained –
not only are we proud of them, you will be too!

We aim to provide a resolution to any technical issue on your first contact with us, so that you can get on with your day worry free. All our Support Teams receive constant training to keep up to date and ensure that you receive the best possible service.

Our Support Team are all Microsoft Certified professionals, that have received the best industry training in areas such as file analysis and malware. Any technical issue you may be having, our team can resolve.

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Questions and Answers
System Requirements
Windows
  • Microsoft® Windows® 7 (all versions) with Service Pack 1 (SP 1) or later – upgrade support to higher OS only
  • Microsoft® Windows® 8.1 (all versions)
  • Microsoft® Windows® 10 (all versions)
  • Microsoft® Windows® 11 (all versions)
Mac Apple® macOS 10.11, 10.12 to 10.14
Android Android 5.x and above
iOS
  • iOS 11.x and above
  • iPadOS 13.0 and above
Internet Connection A high-speed internet connection: 512MB RAM (minimum, 1GB recommended)
Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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