SCAM ALERT TO CUSTOMERS AND THE GENERAL PUBLIC, FOR MORE INFO,
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Home Security Products
Smart Home Security
Mobile & Home Products:
Technical Support Services:
What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.
Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.
Premium Security + IT Helpdesk services include:
- 24x7 assistance
- IoT support home network scan
- Microsoft® support
- Macintosh OS support
- Android support
- Microsoft® Office Installation and updates
- Personal IT Help Desk
- Internet and email support
- Premium installation of your security software
- Virus and spyware removal
- PC Tune-Up
- Data back-up
- Advanced diagnostics and resolution
- Security advisor
- Remote desktop support
- Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
What is Premium 24x7 Support?
Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
BONUS! Premium 24x7 Support also includes:
Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.
BLACK FRIDAY/CYBER MONDAY
Terms and Conditions:
If a customer purchases one of the selected Trend Micro products during the Black Friday & Cyber Monday for a Limited Time Online Shopping Frenzy campaign,
12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.
24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month product that is listed below, your total subscription period will be 36 months once extended.
You complimentary subscription extension will be added to your account within 30 days after the purchase.
You can check your subscription status anytime in My Account.
Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.
Trend Micro WiFi Protection features:
WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:
- Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
- Encrypts communication when using WiFi
- Web Threat Protection can protect you from malicious websites, online fraud or scam
- Trend Micro WiFi Protection does not track your location or your online activity
- When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
Easter Savings
Terms and Conditions:
If a customer purchases one of the selected Trend Micro products during the Massive Savings campaign,
1-year Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 1-year products (see Promoted products during the campaign), your total subscription period will be 15 months once extended.
2-Year Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 2-year products that is listed below, your total subscription period will be 36 months once extended.
You complimentary subscription extension will be added to your account within 30 days after the purchase.
You can check your subscription status anytime in My Account.
Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.
Scam Alert to Customers and the General Public
Trend Micro would like to alert customers and the general public that there are sophisticated tech scams targeting our users. These scammers impersonate us online and scam our customers.
Trend Micro is not affiliated in any way with these tech scam companies. Trend Micro support is free to all our customers. We will never cold call you or demand money from you. To ensure that your transaction is secure, only purchase our products through our official site or authorised resellers.
Please use only our official technical support options which can be found here: https://esupport.trendmicro.com/en-us/home/index.aspx
Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1113749.aspx
For any enquiries or if you were affected by a similar issue, please contact us at:
- ● Australia: 1300 305 289 (AEDT MON - FRI, 7 AM - 7 PM)
- ● New Zealand: 0800 507 901 (AEDT MON - FRI, 8 AM - 8 PM)
- ● Australian Official Online Shop: https://shop.trendmicro.com.au
- ● New Zealand Official Online Shop: https://shop.trendmicro.co.nz
Download Trend Micro Security - Official Download Link: www.trendmicro.com/downloadme
Home Security Products
Select from our most popular range of products designed to safeguard you and your family from viruses, cybercriminals, identity theft, and other online threats across your devices.
Premium Security
The Ultimate Defence in a Connected World
+ Premium 24x7 Support
The ultimate defence in a connected world! Protect up to 6 of your family's PC, Mac, Android or iOS devices - includes 24x7 live support.
Buy From AU$149.95 Learn More
Maximum Security
The Ultimate Defence in a Connected World
The ultimate defence in a connected world! Protect up to 6 of your family's PC, Mac, Android or iOS devices.
Buy From AU$79.95 Learn More
Internet Security
Advanced Online Protection
Advanced online protection for you and your family for 2 PCs.
Buy From AU$49.95 Learn More
Antivirus for Mac®
Advanced Online Protection
Advanced online privacy protection for up to 2 Macs.
Buy From AU$49.95 Learn More
Maximum Security for Mac
The Ultimate Defence in a Connected World
Comprehensive multi-device protection for your Macs, iPads, and iPhones.
Buy From AU$79.95 Learn More
Home Network Security
Best Protection for your Connected Home
Protect your connected home and smart devices against cyber-attacks; includes strong parental controls.
Buy From AU$199.00 Learn MoreMobile Security and Other Home Products
Learn more about our extended range of products designed to safeguard you and your family from viruses, cybercriminals, identity theft, and other online threats across your devices.
WiFi Protection
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN)
Buy From AU$49.95 Learn More
Mobile Security for Android
Stay safe - no matter where you are on your Android smartphones or tablets.
Buy From AU$29.95 Learn More
Mobile Security for iOS
Stay safe - no matter where you are on your iPhone, iPad, and iPod touch.
Buy From AU$29.95 Learn More
Password Manager
The only password you'll ever need! Securely manage all you online login IDs.
Buy From AU$9.95 Learn MorePowered By:
YOUR SECURITY NEEDS. COVERED.
30 Years of Innovation
Thirty years of vast experience and innovation guarantees only the best protection from Trend Micro.
Award-winning Protection
Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions.
Trusted by Millions
Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.
100% Money Back Guarantee
When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.
Technical Support Services
Learn more about our range of affordable, premium technical support services. Our computer and security experts are available 24x7 to assist you with installation and technical issues.
IT Helpdesk
SPECIAL LIMITED TIME OFFER
The Ultimate 24x7 IT Helpdesk Bundle comes with all technical services - plus our computer and security experts are available 24x7 to assist you.
Buy From AU$39.95 Learn More
Home Network Scan Service
We will make sure your devices are secured and that your home network isn't leaking personal information.
Buy From AU$39.95 Learn More
Premium
Installation
Trend Micro experts will install your Titanium product remotely.
Buy From AU$39.95 Learn More
Virus & Spyware Removal
We will remove all known threats found in your system and help you protect it against any future infection.
Buy From AU$48.95 Learn More
PC Security Health Check
We will check if your system has been exposed to all known online threats and apply the right settings to ensure robust security.
Buy From AU$39.95 Learn More
PC Tune-Up
We will diagnose your PC problems and get your computer running like new.
Buy From AU$48.95 Learn MoreAlready an existing customer?
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Who is Trend Micro?
Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.
Learn More
Need Support?
Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.
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