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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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BLACK FRIDAY/CYBER MONDAY
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Black Friday & Cyber Monday for a Limited Time Online Shopping Frenzy campaign,

12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month product that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.

Home Security Products

Select from our most popular range of products designed to safeguard you and your family from viruses, cybercriminals, identity theft, and other online threats across your devices.

Premium Security
pc mac android iOS

Premium Security
The Ultimate Defence in a Connected World + Premium 24x7 Support

The ultimate defence in a connected world! Protect up to 6 of your family's PC, Mac, Android or iOS devices - includes 24x7 live support.

Buy From AU$149.95 Learn More
Internet Security
pc mac android ios

Maximum Security
The ultimate defence in a connected world

The ultimate defence in a connected world! Protect up to 6 of your family's PC, Mac, Android or iOS devices.

Buy From AU$99.95 Learn More
Internet Security
pc

Internet Security
Advanced Online Protection

Advanced online protection for you and your family for 2 PCs.

Buy From AU$49.95 Learn More
Internet Security
mac

Antivirus for Mac®
Advanced Online Protection

Advanced online privacy protection for up to 2 Macs.

Buy From AU$49.95 Learn More
Compare Products

Mobile Security and Other Home Products

Learn more about our extended range of products designed to safeguard you and your family from viruses, cybercriminals, identity theft, and other online threats across your devices.

Mobile Security for Android
android

Mobile Security for Android

Stay safe - no matter where you are on your Android smartphones or tablets.

Buy From AU$29.95 Learn More
Mobile Security for iOS
iOS

Mobile Security for iOS

Stay safe - no matter where you are on your iPhone, iPad, and iPod touch.

Buy From AU$29.95 Learn More
Password Manager
pc mac android iOS

Password Manager

The only password you'll ever need! Securely manage all you online login IDs.

Buy From AU$9.95 Learn More

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What our customers say

  • Best Protection

    "Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

    Maik Morgenstern, CTO AV-TEST GMBH

    Best Protection

    I am a continuing customer because I am satisfied with your service.

    No nickname - Last month

    Best Protection

    Exactly as pictured, good quality material, size was perfect.

    Michelle07 - 14 days ago

  • Best Protection

    I was able to purchase the Trend product I wanted and I was offered a discount. The Trend staff were excellent.

    Nick Simitsis - 2 months ago

    Best Protection

    I'm very happy with the service and happy with the product I bought

    Browne - 11 days ago

    Best Protection

    I have had it a few years now and it works great and keeps me informed.

    Mike - Last month

  • Best Protection

    Been with you for years and fault the service in any way

    nunky - Last month

    Best Protection

    I am happy that I shopped with Trend Micro,was a good shopping experoience

    Roscoe - 2 months ago

    Best Protection

    i bought about 2 months ago excellent trend micro will not use anything else

    katie - 2 months ago


Average Score
★★★★☆

4.3 (2,447 reviews)

View All Reviews 2,447

Technical Support Services

Learn more about our range of affordable, premium technical support services. Our computer and security experts are available 24x7 to assist you with installation and technical issues.

IT Helpdesk

SPECIAL LIMITED TIME OFFER

The Ultimate 24x7 IT Helpdesk Bundle comes with all technical services, plus our computer and security experts are available 24x7 to assist you.

Buy From AU$39.95 Learn More

Premium
Installation

Trend Micro experts will install your Titanium product remotely.

Buy From AU$39.95 Learn More

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Buy From AU$48.95 Learn More

PC Security Health Check

We will check if your system has been exposed to all known online threats and apply the right settings to ensure robust security.

Buy From AU$39.95 Learn More

PC Tune-Up

We will diagnose your PC problems and get your computer running like new.

Buy From AU$48.95 Learn More

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Who is Trend Micro?

Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you’d prefer to contact us, you can chat, email, or call one of our technical support engineers.

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