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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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BLACK FRIDAY/CYBER MONDAY
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Black Friday & Cyber Monday for a Limited Time Online Shopping Frenzy campaign,

12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month product that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

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End of Year Offer, Up to 62% OFF
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the End of Year for a Limited Time Online Shopping Frenzy campaign,

12 Months Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12 months product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24 Months Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24 months product that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase if you register your serial number.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

Renew Support
1300 305 289 AEDT MON - FRI, 7AM - 7PM
Support Renew
Australia
New Zealand
 1300 305 289 AEDT MON - FRI, 7AM - 7PM

Home Security Products

Smart Home Security

Mobile & Home Products:

Technical Support Services:

Save 22% on top of the current promotion
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Recommended A-List Recommended Best Protection Best Protection AV Comparatives

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.





Premium
Security + IT Helpdesk

Premium Security

Maximum Security

Antivirus for Mac

Internet Security

Antivirus+ Security

Number of devices protected

6

6 - 10

2 - 25

2

2

1

Support Level

IT Helpdesk Plan

Premium 24x7 Support

Free Product
Support

Free Product
Support

Free Product
Support

Free Product
Support

Includes Password Manager
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Includes Mobile Security (for both Android and iOS)
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Secures both PCs & Macs
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Fixes and optimises systems
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Safeguards against email scams
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Trend Micro Pay Guard *NEW!
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Keeps children safe online
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Secures privacy on social media
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Protects against ransomware
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Blocks more than 250 million threats per day
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  1. Premium Security

    The ultimate multi-device protection

    6 Devices, 12 Months
    Includes 24x7 Live Support
    Best Protection against Ransomware

    RRP 219.95 | Save $70.00

    Buy Now $149.95

    6 Devices, 24 Months
    Includes 24x7 Live Support
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    Best Protection against Ransomware

    RRP 439.89 | Save $169.99

    Buy Now $269.90
  2. Premium Security Features:
    1. Protects up to 6 Devices
    2. Includes Premium 24x7 Support
    3. Includes Password Manager
    4. Includes Mobile Security (for both Android and iOS)
    5. Secures both PCs & Macs
    6. Fixes and optimises systems
    7. Safeguards against email scams
    8. Trend Micro Pay Guard *NEW!
    9. Keeps children safe online
    10. Secures privacy on social media
    11. Protects against ransomware
    12. Blocks more than 250 million threats per day

  1. Maximum Security

    The ultimate multi-device protection

    6 Devices, 12 Months
    Complete Protection against Ransomware

    RRP 142.95 | Save $43.00

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    6 Devices, 24 Months
    Includes Free Easy Installation Service
    Complete Protection against Ransomware

    RRP 285.89 | Save $95.99

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  2. Maximum Security

    The ultimate multi-device protection

    4 Devices, 12 Months
    Complete Protection against Ransomware

    RRP 109.95 | Save $10

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    4 Devices, 24 Months
    Includes Free Easy Installation Service
    Complete Protection against Ransomware

    RRP 219.89 | Save $19.99

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  3. Maximum Security

    The ultimate multi-device protection

    2 Devices, 12 Months
    Complete Protection against Ransomware

    RRP 87.95 | Save $8.00

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    2 Devices, 24 Months

    Complete Protection against Ransomware

    RRP 175.89 | Save $15.99

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  4. Maximum Security Features:
    1. Protects up to 6 Devices
    2. Includes Free Support
    3. Includes Password Manager
    4. Includes Mobile Security (for both Android and iOS)
    5. Secures both PCs & Macs
    6. Fixes and optimises systems
    7. Safeguards against email scams
    8. Trend Micro Pay Guard *NEW!
    9. Keeps children safe online
    10. Secures privacy on social media
    11. Protects against ransomware
    12. Blocks more than 250 million threats per day

  1. Internet Security

    Advanced Online Protection

    2 PC, 12 Months
    Protection against Ransomware

    RRP 54.95 | Save $5.00

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    2 PC, 24 Months
    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 109.89 | Save $9.99

    Buy Now $99.90
  2. Internet Security Features:
    1. Protects up to 2 Devices
    2. Includes Free Support
    3. Safeguards against email scams
    4. Trend Micro Pay Guard *NEW!
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Protects against ransomware
    8. Blocks more than 250 million threats per day

  1. Antivirus for Mac

    Simple protection for complex threats on your Mac

    2 Macs, 12 Months
    Protection against Ransomware

    RRP 54.95 | Save $5.00

    Buy Now $49.95

    2 Macs, 24 Months
    Includes Free Easy Installation Service
    Protection against Ransomware

    RRP 109.89 | Save $9.99

    Buy Now $99.90
  2. Antivirus for Mac Features:
    1. Protects up to 2 Devices
    2. Includes Free Support
    3. Safeguards against email scams
    4. Trend Micro Pay Guard *NEW!
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Protects against ransomware
    8. Blocks more than 250 million threats per day
View All Products