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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($54.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($54.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Renew Support
1300 305 289 AEDT MON - FRI, 7AM - 7PM
Support Renew
Australia
New Zealand
 1300 305 289 AEDT MON - FRI, 7AM - 7PM

Home Security Products

Smart Home Security

Mobile & Home Products:

Technical Support Services:

Buy Now & Get Up to 50% Off

Now using advanced machine learning technology, Trend Micro stops ransomware
and protects against ever-evolving threat so you can enjoy your digital life safely





Buy a 24-month subscription and receive these limited complimentary add-ons ($109.90 value):

FREE EASY INSTALLATION
We will remotely install and configure it for you, free of charge ($54.95 value)
+
FREE PC SECURITY HEALTH CHECK:
Our experts check your system for exposure to all types of threats and applies the right settings to ensure robust security ($54.95 value)



BEST

BETTER


Internet Security

Premium Security
Includes 24x7 Premium Support
Premium Installation Service
+ PC Security Health Check
Best Protection Against Ransomware
Complete Multi-Device Protection



45% OFF DISCOUNT

RRP
AU$439.89

AU$239.89

SAVE $200.00

AU$19.99 per device per year

FREE 24/7 Technical Support

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50% OFF DISCOUNT
RRP
AU$549.89

AU$274.89

SAVE $275.00
AU$22.91 per device per year
FREE 24/7 Technical Support

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Internet Security

Maximum Security
Premium Installation Service
+ PC Security Health Check
Best Protection Against Ransomware
The Most Complete Multi-Device Protection



45% OFF DISCOUNT

RRP
AU$285.89

AU$155.89

SAVE $130.00

AU$12.99 per device per year


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BASIC

BASIC


Internet Security

Antivirus for Mac
Premium Installation Service
+ PC Security Health Check
Best Protection Against Ransomware
Essential Protection for Your Mac



36% OFF DISCOUNT

RRP
AU$109.89

AU$69.89

SAVE $40.00

AU$17.47 per device per year


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45% OFF DISCOUNT
RRP
AU$285.89

AU$155.89

SAVE $130.00

AU$12.99 per device per year

Buy Now


Internet Security

Internet Security
Premium Installation Service
+ PC Security Health Check
Best Protection Against Ransomware
Advanced Online Protection



36% OFF DISCOUNT

RRP
AU$109.89

AU$69.89

SAVE $40.00

AU$17.47 per device per year


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Premium
Security + IT Helpdesk

Premium Security

Maximum Security

Antivirus for Mac

Internet Security

Number of devices protected

6

6

2 - 6

2

2

Support Level

IT Helpdesk Plan

Premium 24x7 Support

Free Product
Support

Free Product
Support

Free Product
Support

Includes Password Manager
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Includes Mobile Security (for both Android and iOS)
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Secures both PCs & Macs
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Fixes and optimises systems
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Protects against ransomware
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Blocks more than 250 million threats per day
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Safeguards against email scams
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Keeps children safe online
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Secures privacy on social media
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  1. Premium Security

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    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to

  6. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping

  7. Mobile Protection

    1. Helps protect Android and iOS devices
    2. Identifies data stealing apps
    3. Finds lost or stolen devices
    4. Backs up, restores, and shares contacts between devices

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  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance

  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to

  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping

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  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance

  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to

  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
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