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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • MicrosoftÂŽ support
  • Macintosh OS support
  • Android support
  • MicrosoftÂŽ Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

SPECIAL ONLINE OFFER: UP TO 50% OFF SECURITY PRODUCTS. BUY NOW.
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1300 305 289 AEDT MON - FRI, 7AM - 7PM
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Complete Security

Identity Security

Smart Home

Student

Services

Why do you need Trend Micro Antivirus+ Security?

As a global leader in cybersecurity solutions, Trend Micro Antivirus+ Security provides essential online protection for your PC. Trend Micro has blocked 27.8 billion threats in the first half of the 2020 alone,1 ensuring complete security in your connected world. Antivirus+ Security safeguards your computer from malware, spyware, and other malicious threats and guards you against identity theft.

1 Trend Micro 2020 Midyear Cybersecurity Report

Subscription Plans


BASIC

×
Exclusive % OFF!
$ now $
*
×

Upgrade to Premium Security Suite for complete device and identity protection.

Premium Security Suite includes:

  • All-in-One security for your PC, Mac, tablets, and smartphones
  • Protects data on public WiFi with secure VPN
  • Guards against identity theft with dark web monitoring
  • 24x7 unlimited technical support and emergency assistance
Exclusive % OFF!
$ now $
*

Trend Micro Antivirus+ Security

Antivirus+ Security

Trend Micro



Install on 1 PC
Licence for 12 Months

 
AU$39.95
Subscribe Now


BETTER

×
Exclusive % OFF!
$ now $
*
×

Upgrade to Premium Security Suite for complete device and identity protection.

Premium Security Suite includes:

  • All-in-One security for your PC, Mac, tablets, and smartphones
  • Protects data on public WiFi with secure VPN
  • Guards against identity theft with dark web monitoring
  • 24x7 unlimited technical support and emergency assistance
Exclusive % OFF!
$ now $
*

Trend Micro Maximum Security

Maximum Security

Trend Micro

Included Products:
Maximum Security
Mobile Security
Password Manager


Install on 2 Devices
Licence for 12 Months
AU$87.95
AU$59.95
Save $28.00 Subscribe Now

Install on 2 Devices
Licence for 24 Months
AU$175.89
AU$119.95
Save $55.94 Subscribe Now


BEST

×
Exclusive % OFF!
$ now $
*
×

Upgrade to Premium Security Suite for complete device and identity protection.

Premium Security Suite includes:

  • All-in-One security for your PC, Mac, tablets, and smartphones
  • Protects data on public WiFi with secure VPN
  • Guards against identity theft with dark web monitoring
  • 24x7 unlimited technical support and emergency assistance
Exclusive % OFF!
$ now $
*

Trend Micro Premium Security Suite

Premium Security Suite

Trend Micro

Included Products:
Maximum Security
Mobile Security
Password Manager
WiFi Protection
ID Security
IT Helpdesk


Install on 3 Devices
Licence for 12 Months
AU$149.90
AU$89.90
Save $60.00 Subscribe Now

Install on 3 Devices
Licence for 24 Months
AU$299.80
AU$199.80
Save $100.00 Subscribe Now



Compare Products

Antivirus+ Security

Maximum Security

Premium Security Suite

Number of devices protected

1

2

3 - 10

Secures PC, Mac, tablets, or mobile devices
●1
●
●

Protects against malware, viruses and ransomware
●
●
●

Safeguards against email phishing scams
●
●
●

Blocks dangerous websites
●
●
●

Protects webmail from scams and phishing attacks
●
●

Keeps children safe online
●
●

Secures privacy on social media
●
●

Secures online banking and shopping
●
●

Protects and manages passwords
●
●

Virus removal service
●

Security Health Check Service
●

Premium 24x7 Phone Support
●

Secures public WiFi via VPN
●

Monitors the dark web to keep your identity safe
●2

IT Helpdesk
●

1 PC only
2 iOS and Android only

  
View All Products

Powered By:

Trend Micro Antivirus+ Security Features:

    Trend Micro Antivirus+ Security provides essential online protection for 1 PC. Using Advanced Artificial Intelligence Learning technology, Antivirus+ Security shields you against spam, viruses, malware, spyware, and ransomware.1 Manages social network privacy settings and protects your private information from malicious websites, cyber threats, and phishing scams.2



  • Shields your privacy

    Blocks dangerous websites that can steal personal data

  • Protects your email

    Ensures phishing scams do not take over your inbox

  • Enhanced web threat protection

    Guards you against malware, ransomware, viruses, and other cyberthreats

  • Safeguard Online Payments with Trend Micro Pay Guard

    Enhanced Internet security protects you when shopping or banking online

    • 1 Using the Trend Micro Smart Protection technology
    2 AV Comparatives “Anti-Phishing Certification” (July 2020)

Trend Micro Security

Our most comprehensive protection yet – now with new features! Learn more about how Trend Micro can secure your devices from cyber threats with its all-round protection.

For more videos visit our YouTube channel here.

YOUR SECURITY NEEDS. COVERED.

Award-winning Protection

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.



Trend Micro Antivirus+ Security Customer Reviews

Best Protection

★★★★★

Antivirus+ Security Customer Review

Thank you Trend for a simple to setup, autonomous, unobtrusive, great value product. It's genius. I feel safe - it's disposition is exactly what you want from a security system - seen but not heard, dispatching minor threats effortlessly without fuss and discretely providing situation reports and security advice when I want them.

Greg, QLD

Best Protection

★★★★★

Antivirus+ Security Customer Review

I used to be with an alternate more expensive company with regards to security on my laptop. I switched to Trend [Micro] a couple of years ago as a friend and several family members had recommended them to me. I have never looked back as I have never had any security breach or virus since being protected by Trend & they are competitive with price too. Thanks Trend!!! I will be recommending you to all my friends/family!!!

KazLM, AU



Read more Customer Reviews

Questions and Answers

System Requirements

FOR PC:

Supported Operating Systems:

  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above
Who is Trend Micro?

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More
Need Support?

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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