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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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The Best Internet Security Offer
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the The Best Internet Security Offer campaign,

1-year Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 1-year products (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

2-Year Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 2-year products that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Home Network Security

Trend Micro Home Network Security (HNS) provides protection against cyber-attacks for every Internet-connected device in your home — including game consoles, smart TVs, and appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.

Features of Home Network Security include:

  • High-performance intrusion Prevention System
  • Protect your personal and financial data from hacking, phishing, ransomware, and risky remote connections
  • Control social media and block inappropriate websites
  • Set time limits to give your kid a break from their devices — including game consoles and tablets
  • Full control of your network and smart devices
  • Disconnect unwanted devices from your WiFi network
  • Instant threat notifications

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

ULTIMATE SAVINGS – GET BONUS 6 MONTHS
Premium Security

Premium Security

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RRP AU$439.89

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RRP AU$549.89

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Premium Security

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Get Bonus 3 Months

RRP AU$219.95

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    Key Features

  • Advanced AI learning
  • Blocks 250M+ threats daily
  • NEW! Trend Micro Pay Guard
  • Simple to use Password Manager
GREAT SAVINGS – GET BONUS 3 MONTHS
Premium Security

Premium Security
+ IT Helpdesk

Buy 12 Months,
Get Bonus 3 Months

RRP AU$274.95

AU$179.95

Save $95.00!


Buy Now
Buy 24-month & get
12-MONTH FREE!
Just Add
$130.00
Add IT Helpdesk and never spend time dealing with IT issues (was AU$109.95, now AU$49.95)

    Key Features

  • Advanced AI learning
  • Blocks 250M+ threats daily
  • NEW! Trend Micro Pay Guard
  • Simple to use Password Manager
  • IT Helpdesk Services

  • 24x7 emergency assistance
  • PC Tune-Up
  • IoT home network scan support
  • Data back-up
  • Security advisor

Best Protection

★★★★★

Premium Security Customer Testimonial

Very happy with all the aspects of Trend Micro—from the installation process, [IT] Helpdesk, to the protection it offers my devices.

Gingernut

Best Protection

★★★★★

IT Help Desk Customer Testimonial

[It has been] twice now since February 2019 [that] I have had to call the 24x7 IT Helpdesk to solve problems and allow the team to do remote work. Both times their expert advise and knowledge has enabled me [to] work more efficiently. It [is] not just helping with hacks and viruses, it is also about every day tech problems. [T]ruly is a complete service, thank you so much.

Nelly Holmes

FOR WINDOWS OPERATING SYSTEMS:

Windows® 10 Family (32-bit or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 2 GB ; 64-bit: 2 GB

Windows 10 in S Mode (32-bit or 64-bit)

  • (Version 16299.0 or higher)

Windows® 8.1 Family (32-bit or 64-bit)

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows® 7 Family (32-bit or 64-bit) Service Pack 1:

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB, 64-bit: 2GB

Microsoft Edge latest version

Web Browser:

  • Microsoft Internet Explorer® 11.0
  • Mozilla® Firefox® latest version
  • Google Chrome™ latest version

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop: High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store: 1064 x 768 pixel resolution or above
  • Snap Apps: 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

  • Intel® Core™-based Apple® Macintosh® computer
  • Platforms:
  • Mac OS X® version 10.14 "Mojave" (10.14 or higher)
  • Mac OS X® version 10.13 "High Sierra" (10.13 or higher)
  • Mac OS X® version 10.12 "Sierra" (10.12 or higher)
  • Memory: 2GB
  • Disc space: 1.5GB

Web Browsers:

  • Apple® Safari® 10.0 or higher
  • Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google Chrome® (The newest version and the most recent previous version of Google Chrome)

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android™ OS 4.1/4.4/5.0/5.1/6.0/7.0/8.0
  • Storage Space: 50MB
  • Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

  • Platform: iPhone® 5S, 6, 6S, 7, 6 Plus, 6S Plus, 7 Plus, 8, 8 Plus, X;
  • iPad® Air, Air 2, Mini 2, Mini 3, Mini 4
  • Operating System: iOS 9.3+, 10.0
  • Storage Space: 50MB


YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

Thirty years of vast experience and innovation guarantees only the best protection from Trend Micro.

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions.

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.

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