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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

Close

Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

Close

What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

Trend Micro Security Products

Select from our most popular range of online protection products designed to keep you and your family safe from viruses, malware, cybercriminals, identity theft, ransomware, spyware, and other online threats across multi-devices.

Trend Micro Premium Security Suite
pc-smode mac android iOS

Trend Micro
Premium Security Suite
The Ultimate Defence in a Connected World + IT Helpdesk with Premium 24x7 Support

Complete device and identity protection for you and your family. Premium Security Suite comes with:
  • Premium Security
  • Mobile Security
  • WiFi Protection
  • ID Security
  • Password Manager
  • IT Helpdesk

Buy From AU$99.95 Learn More
Trend Micro Premium Internet Security
pc-smode mac android iOS

Trend Micro
Premium Security
The Ultimate Defence in a Connected World + Premium 24x7 Support

The ultimate defence in a connected world! Use the best antivirus to protect up to 6 of your family's PC, Mac, Android or iOS devices — includes 24x7 live support.

Buy From AU$139.95 Learn More
Trend Micro Maximum Internet Security
pc-smode mac android iOS

Trend Micro
Maximum Security
The Ultimate Defence in a Connected World

The ultimate defence in a connected world! Use the best Internet security to protect up to 6 of your family's PC, Mac, Android or iOS devices.

Buy From AU$69.95 Learn More
Trend Micro Internet Security
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Trend Micro
Internet Security
Advanced Online Protection

Advanced online security protection for you and your family for 2 laptops or desktops.

Buy From AU$49.95 Learn More
Trend Micro Antivirus for Mac Internet Security
mac

Trend Micro
Antivirus for Mac
Advanced Online Protection

Advanced online security protection for up to 2 Macs.

Buy From AU$49.95 Learn More
Trend Micro Maximum Security for Mac Internet Security
pc-smode mac android iOS

Trend Micro
Maximum Security for Mac
The Ultimate Defence in a Connected World

Comprehensive multi-device iOS and macOS protection for your Macs, iPads, and iPhones.

Buy From AU$69.95 Learn More

Trend Micro
Home Network Security
Best Protection for your Connected Home

LIMITED TIME OFFER:
Bonus IT Helpdesk for 24x7 technical assistance


Protect your home network with Trend Micro's network threat protection. Secure your family's safe browsing using parental controls which can track online activities and screen time.

Buy From AU$169.00 Learn More
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Trend Micro Mobile Security Products

Learn more about our extended range of online security products designed to safeguard you and your family from viruses, malware, cybercriminals, identity theft, ransomware, spyware, and other online threats across your smart devices.

Trend Micro WiFi Protection
pc-smode mac android iOS

Trend Micro
WiFi Protection

Turns any public or unsecured hotspot into a secure WiFi network via Virtual Private Network (VPN).

Buy From AU$49.95 Learn More
Trend Micro Mobile Security for Android
android

Trend Micro
Mobile Security for Android

Stay safe with a mobile internet security— no matter where you are when using your Android smartphones or tablets.

Buy From AU$29.95 Learn More
Trend Micro Mobile Security for iOS
iOS

Trend Micro
Mobile Security for iOS

Keep yourself protected from web threats with mobile security no matter where you are when you're using your iPhone, iPad, and iPod touch.

Buy From AU$29.95 Learn More
Trend Micro Password Manager
pc mac android iOS

Trend Micro
Password Manager

The only password you'll ever need! Securely manage all your online login IDs.

Buy From AU$9.95 Learn More

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Why Buy From the Official Trend Micro Store?

Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of vast experience and innovation guarantees only the best internet security and antivirus protection from Trend Micro.

Award-winning Protection

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions and the best protection, awarded by independent tester AV-TEST.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.

Trend Micro Security Products Customer Reviews

  • Best Protection

    ★★★★★

    It is a good system and appears to cover all aspects

    I have been with Trend Micro for quite a number of years and my computer and mobile devices have been well-protected and no invasions by hackers [nor] other infiltrators have [since] occurred. Being an aged person without an IT background, I have called technical support service a number of times and received all the time and assistance needed. Your technicians are always helpful and understanding.

    Bill Goodie - 3 months ago

    Best Protection

    ★★★★★

    Good quality product.

    I have been a Trend Micro customer since 2013. In that time, I have never been attacked by any malicious software [nor] infected with harm-causing software. I have been warned a number of times that particular websites were potentially dangerous and should be avoided. I have never had any cause to question what the Trend Micro software was doing, as it went about its business of protecting me. The four other systems that are protected by my licensed version of the software have never had their computers compromised.

    woodsie13 - 5 months ago

    Best Protection

    ★★★★★

    Fool-proof protection

    I have been with Trend Micro for years now and have never had a problem. From the first installation which was easy, to annual renewals—the processes have been simple. I have three devices protected and it gives me peace of mind. I would highly recommend this product.

    wall - 5 months ago

  • Best Protection

    ★★★★★

    Great all round protection

    Have been purchasing this for many years, never had an issue with [it]. So easy to purchase, download, install, run, and protect my IT equipment and software, truly cannot fault at all.

    Goldi - 5 months ago

    Best Protection

    ★★★★★

    Easy and complete protection

    I have used your product for over 3 years and have had no issues. [It is] easy to load, and easy to use. I have seen it disrupt various attempts of viral attacks against my machine, it gives me great confidence.

    Swampwitch - a month ago

    Best Protection

    ★★★★★

    Peace of Mind

    I have been using Trend Micro since the 1990's when my PC had 500meg of hard drive and 32 meg of ram. In recent years, I have purchased the multiple 2 year product to ensure all my devices are protected, as well those of my family. I have never used any other product as extremely satisfied with Trend Micro protection.

    Greeny - a month ago

  • Best Protection

    ★★★★★

    It is a good system and appears to cover all aspects

    I have been with Trend Micro for quite a number of years and my computer and mobile devices have been well-protected and no invasions by hackers [nor] other infiltrators have [since] occurred. Being an aged person without an IT background, I have called technical support service a number of times and received all the time and assistance needed. Your technicians are always helpful and understanding.

    Bill Goodie - 3 months ago

    Best Protection

    ★★★★★

    Good quality product.

    I have been a Trend Micro customer since 2013. In that time, I have never been attacked by any malicious software [nor] infected with harm-causing software. I have been warned a number of times that particular websites were potentially dangerous and should be avoided. I have never had any cause to question what the Trend Micro software was doing, as it went about its business of protecting me. The four other systems that are protected by my licensed version of the software have never had their computers compromised.

    woodsie13 - 5 months ago

  • Best Protection

    ★★★★★

    Fool-proof protection

    I have been with Trend Micro for years now and have never had a problem. From the first installation which was easy, to annual renewals—the processes have been simple. I have three devices protected and it gives me peace of mind. I would highly recommend this product.

    wall - 5 months ago

    Best Protection

    ★★★★★

    Great all round protection

    Have been purchasing this for many years, never had an issue with [it]. So easy to purchase, download, install, run, and protect my IT equipment and software, truly cannot fault at all.

    Goldi - 5 months ago

  • Best Protection

    ★★★★★

    Easy and complete protection

    I have used your product for over 3 years and have had no issues. [It is] easy to load, and easy to use. I have seen it disrupt various attempts of viral attacks against my machine, it gives me great confidence.

    Swampwitch - a month ago

    Best Protection

    ★★★★★

    Peace of Mind

    I have been using Trend Micro since the 1990's when my PC had 500meg of hard drive and 32 meg of ram. In recent years, I have purchased the multiple 2 year product to ensure all my devices are protected, as well those of my family. I have never used any other product as extremely satisfied with Trend Micro protection.

    Greeny - a month ago


Average Score
★★★★☆



View All Reviews 2,447

Technical Support Services

Check out our range of affordable, premium technical support services. Trend Micro computer and security experts are available 24x7 to assist you with any installation or technical issues.

Trend Micro
IT Helpdesk
SPECIAL LIMITED TIME OFFER

The Ultimate 24x7 IT Helpdesk Bundle comes with all technical services — plus our Trend Micro technical experts are always available to assist you 24x7.

Buy From AU$54.95 Learn More

Trend Micro
Home Network Scan Service

We will scan your home network to make sure your devices are secured and not leaking any personal information.

Buy From AU$39.95 Learn More

Trend Micro
Premium Installation

Trend Micro engineers will remotely install your Titanium product—so sit back, relax, and let us do the work for you.

Buy From AU$39.95 Learn More

Trend Micro
Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against any future infection.

Buy From AU$48.95 Learn More

Trend Micro
PC Security Health Check

We will check if your system has been exposed to all known online threats and apply the right settings to ensure robust security.

Buy From AU$39.95 Learn More

Trend Micro
PC Tune-Up

We will diagnose your PC problems and get your computer running like new.

Buy From AU$48.95 Learn More

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Who is Trend Micro?

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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Get extra 10% OFF!**

Before you go, enter your name and email address to get a coupon code, valid on your first purchase.

*Dont forget to check your junk folder



**Australia and New Zealand customers only