What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($48.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($39.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

1300 305 289 AEDT MON - FRI, 7AM - 7PM


Internet Security

Install on 3 PCs
Licence for 12 Months


$4.16 per month

Save $16.00 Upgrade Now

Terms & Conditions


Premium Security

Buy this product and we will install the program for you free of charge. ($54.95 value)

Install on 6 Devices
Licence for 24 Months


$11.25 per month

Save $219.94 Upgrade Now

Terms & Conditions

How to Claim Complimentary Add-ons

Internet Security

  • Protects against ransomware
  • Machine learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems

Premium Security

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100% Money Back Guarantee
When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee, click here for more info.

Get Your Own Personal IT Helpdesk

Take the stress out of technology. Trend Micro Premium Security now has the option of your own personal IT helpdesk for all of your computer problems - not just security.

System running slow? Need help setting up your printer or installing the latest Windows Service Pack? Subscribers can call any time day, or night, for assistance or a "virtual house call" with remote support.

* Australia: 1300 305 289 (Mon-Fri, 7am-7pm Sydney time)
* New Zealand: 0800 507 901 (Mon-Fri, 8am-8pm)

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For PC:

Windows® 10 Family (32-bit or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 2 GB ; 64-bit: 2 GB

Windows® 8 Family (32- or 64-bit)

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows® 7 Family (32- or 64-bit) Service Pack 1:

  • CPU: 800 MHz (1 GHz recommended)
  • Memory: 32-bit: 1 GB, 64-bit: 2GB

Web Browser:

  • Microsoft Internet Explorer® 10.0, 11.0
  • Mozilla® Firefox® latest version
  • Google Chrome™ latest version


  • High-colour display with a resolution of 800x600 pixels or above (Desktop)
A-List Recommended Best Protection Best Protection

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.