More Information About Premium Installation Offer

How do I Redeem the Complimentary Add-ons?

When you buy a 24-month Trend Micro product with an auto-renewal option, Premium Installation Service and Security Health Check Service will be automatically added to your online shopping cart, free of charge ($109.90 value).
After completing the purchase, you can directly call the following numbers to contact Trend Micro Technical Support:

Australia: 1800-653-607
New Zealand: 0800-901-537

Note: This is a paid service from Trend Micro's Experts - available 24 hours a day, 7 days a week. Before calling, please prepare the serial number that can be found on your Order Confirmation email for verification.

What is Premium Installation Service?

With Premium Installation, Trend Micro experts will remotely install your copy of Trend Micro Security software, while also applying the best settings to ensure robust security.

Trend Micro experts will install your security product remotely.
Application of recommended Trend Micro software settings to your system.

What is Security Health Check Service?

Security Health Check Service provides one-time access to our support experts related to the configuration of your Trend Micro products - 24 hours a day, 7 days a week.
This service ensures your Trend Micro program is set up properly, giving you optimum security and maximum productivity for your PC or laptop. Our engineers will:

Look through your system for vulnerabilities to all types of threats and apply the right settings to ensure robust security.
Configure your antivirus and anti-spyware software settings, including browser components, firewall, and network settings.
Apply the proper system settings to improve your security and identity protection, keeping your digital information secure.
Verify and install the latest critical Microsoft Windows updates, Microsoft Office, and Java.
Teach you about Parental Controls and the other features of your product.

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7, Windows Vista, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan), Mac OS X 10.10 or higher (Yosemite); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended).