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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a ÔÇťvirtual house callÔÇŁ when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft┬« support
  • Macintosh OS support
  • Android support
  • Microsoft┬« Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customerÔÇÖs licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, AndroidÔäó and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark WebÔÇöa collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driverÔÇÖs licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a ÔÇťvirtual house callÔÇŁ when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft┬« support
  • Macintosh OS support
  • Android support
  • Microsoft┬« Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customerÔÇÖs licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customerÔÇÖs licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

BEST
Premium Security Suite

Trend Micro
Premium Security Suite


Complete Device and Identity Protection

Included Products:
Maximum Security
Mobile Security
Password Manager
WiFi Protection
ID Security
IT Helpdesk

40% OFF

RRP AU$299

AU$179.90

Save $119.10!

Install on 6 devices


Subscribe Now

    Key Features

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices
  • Secures public WiFi via VPN
  • Monitors the Dark Web to keep your identity safe
  • + IT Helpdesk Plan:

  • 24x7 emergency assistance
  • Remote desktop support
  • IoT home network scan support
  • Microsoft, Macintosh, and Android support
  • Premium installation of your security software
  • Virus and Spyware removal
  • Security Health Check Service ($54.95 value)
  • and more
BETTER
Premium Security Suite

Trend Micro
Premium Security Suite


Complete Device and Identity Protection

Included Products:
Maximum Security
Mobile Security
Password Manager
WiFi Protection
ID Security
IT Helpdesk

33% OFF

RRP AU$149.9

AU$99.90

Save $50.00!

Install on 3 devices


Subscribe Now

    Key Features

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices
  • Secures public WiFi via VPN
  • Monitors the Dark Web to keep your identity safe
  • + IT Helpdesk Plan:

  • 24x7 emergency assistance
  • Remote desktop support
  • IoT home network scan support
  • Microsoft, Macintosh, and Android support
  • Premium installation of your security software
  • Virus and Spyware removal
  • Security Health Check Service ($54.95 value)
  • and more
BASIC
Maximum Security

Trend Micro
Maximum Security


The Ultimate Defence in a Connected World

Included Products:
Maximum Security
Mobile Security
Password Manager

32% OFF

RRP AU$87.95

AU$59.95

Save $28.00!

Install on 2 devices


Subscribe Now

    Key Features

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices
  • BONUS Service on 24-month plan:

  • Security Health Check Service ($54.95 value)

Trend Micro Customer Reviews

Best Protection

ÔśůÔśůÔśůÔśůÔśů

IT Help Desk Customer Review

[It has been] twice now since February 2019 [that] I have had to call the 24x7 IT Helpdesk to solve problems and allow the team to do remote work. Both times their expert advise and knowledge has enabled me [to] work more efficiently. It [is] not just helping with hacks and viruses, it is also about every day tech problems. [T]ruly is a complete service, thank you so much.

Gingernut

Best Protection

ÔśůÔśůÔśůÔśůÔśů

Maximum Security Customer Review

For the past 7 years, I have used Trend Maximum on my 3 devices; although I am not really tech-savvy, my security has never been compromised. This is because anytime [I go to] a site, a very eye-catching message inform me [the site I click] was dangerous.

Harriet

For Premium Security Suite:


Premium Security Mobile Security WiFi Protection IT Helpdesk ID Security Password Manager

FOR PC:

Supported Operating Systems:

  • Windows┬« 10 (32 or 64-bit)
  • Windows┬« 8.1 (32 or 64-bit)
  • Windows┬« 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google ChromeÔäó - 81/83
  • Mozilla Firefox┬« - 75/76
  • Microsoft┬« Internet Explorer┬« 11.0
  • Microsoft Edge (Next) ÔÇô 81/83
  • Microsoft Edge (Original) ÔÇô Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS┬« X version 10.15 or later (Catalina)
  • Mac OS┬« X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel┬« CoreÔäó Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple┬« Safari┬« 12.0 or later
  • Mozilla┬« Firefox┬« - the newest two versions
  • Google ChromeÔäó - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad┬« Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad┬« Pro, iPod┬« Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.

FOR PC:

Supported Operating Systems:

  • Windows┬« 10 (32 or 64-bit)
  • Windows┬« 8.1 (32 or 64-bit)
  • Windows┬« 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google ChromeÔäó - 81/83
  • Mozilla Firefox┬« - 75/76
  • Microsoft┬« Internet Explorer┬« 11.0
  • Microsoft Edge (Next) ÔÇô 81/83
  • Microsoft Edge (Original) ÔÇô Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS┬« X version 10.15 or later (Catalina)
  • Mac OS┬« X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel┬« CoreÔäó Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple┬« Safari┬« 12.0 or later
  • Mozilla┬« Firefox┬« - the newest two versions
  • Google ChromeÔäó - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad┬« Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad┬« Pro, iPod┬« Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.


For Maximum Security:


FOR PC:

Supported Operating Systems:

  • Windows┬« 10 (32 or 64-bit)
  • Windows┬« 8.1 (32 or 64-bit)
  • Windows┬« 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google ChromeÔäó - 81/83
  • Mozilla Firefox┬« - 75/76
  • Microsoft┬« Internet Explorer┬« 11.0
  • Microsoft Edge (Next) ÔÇô 81/83
  • Microsoft Edge (Original) ÔÇô Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS┬« X version 10.15 or later (Catalina)
  • Mac OS┬« X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel┬« CoreÔäó Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple┬« Safari┬« 12.0 or later
  • Mozilla┬« Firefox┬« - the newest two versions
  • Google ChromeÔäó - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad┬« Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad┬« Pro, iPod┬« Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.



Why Buy From the Official Trend Micro Store?

Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout ÔÇö removing the hassle of renewing manually every year.

YOUR SECURITY NEEDS. COVERED.

Award-winning Protection

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

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