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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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The Best Internet Security Offer
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the The Best Internet Security Offer campaign,

1-year Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 1-year products (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

2-Year Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 2-year products that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Home Network Security

Trend Micro Home Network Security (HNS) provides protection against cyber-attacks for every Internet-connected device in your home — including game consoles, smart TVs, and appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.

Features of Home Network Security include:

  • High-performance intrusion Prevention System
  • Protect your personal and financial data from hacking, phishing, ransomware, and risky remote connections
  • Control social media and block inappropriate websites
  • Set time limits to give your kid a break from their devices — including game consoles and tablets
  • Full control of your network and smart devices
  • Disconnect unwanted devices from your WiFi network
  • Instant threat notifications

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

With Trend Micro Ultimate Internet Security Bundle,
you are covered anywhere you go.

Any connected device across any network is now secured by
Trend Micro's award-winning antivirus software.
We've made it simple so you can get
the best value and security - anywhere you are.




Maximum Security
Maximum Security shields your PC, MAC, tablets, and mobile phones from threats such as malware and ransomware. NEW! Fraud Buster and Enhanced web threat protection.

WiFi Protection
WiFi Protection gives you security and assurance to go online in public places on less trusted WiFi networks by routing through our VPN and making sure that your connection is secured.

Home Network Security
Staying at home? Protect IoT devices or appliances from hackers and defend your children from cyberthreats with parental control and alert notifications for any suspicious online activity.

All Devices
All Networks
All Devices
PC
Desktop
Tablet
Mobile
All Networks
IoT Device
Smart Wearables
Public WiFi
Home Network

Select the plan that suits you

All bundles include Trend Micro’s award-winning online security products

Maximum Security:

All-round Internet Security and antivirus for all your devices
  • Shields multiple devices from viruses, malware, and ransomware with advanced AI learning technology to block daily threats
  • Safeguards your personal identity and transactions when banking and shopping online with Trend Micro Pay Guard
  • Consolidates credentials and simplify log-ins with Password Manager

WiFi Protection:

Mobile security on the go.
  • Protects your privacy through our VPN even when connected to unsecured WiFi networks with no encryption
  • Safeguards you against malicious websites and online scams with Web Threat Protection
  • Mobile security with WiFi Protection ensures you are covered anywhere, even overseas

Home Network Security:

For optimum protection inside the home for devices connected to the network
  • Monitors and controls all network devices for improved online security
  • Configure notifications and monitor by profile on the go - available in Trend Micro’s Home Network Security App
  • Block unsafe sites and set rules and limits to keep your kids safe with Parental Controls

Making it the ULTIMATE antivirus bundle to protect you and your family against online threats such as malware, ransomware, spyware, and other evolving cyber threats.

Inside the Home

Network Security

In a connected world, all smart devices are vulnerable to different types of unauthorised access and exploitation. Secure your network connection with Trend Micro for optimum protection—keeping your smart devices and online accounts from cyber-attacks such as phishing, ransomware, or malware.
Parental Control

Protect your kids from online threats by monitoring and controlling their internet usage and social media access. Get notifications when your children visit malicious or censored websites by using the parental control option in Trend Micro Home Network Security, providing security for your children’s online activities and all-round protection for all your smart devices at home.

Outside the Home

Public WiFi – Cafés & Restaurants

Public WiFi networks keeps us connected on-the-go, however unsecured networks are vulnerable to various cyber threat exposure. Trend Micro WiFi Protection turns any public hotspot into a secure WiFi connection via Virtual Private Network with bank-grade data encryption, shielding your laptops or smartphones from any vulnerabilities.
Public WiFi – Hotels & Airports

Free hotel or airport WiFi is great when you need to connect and communicate online on-the-go, but your privacy is still at risk once you connect to the unsecured public network. Web Threat Protection can protect you from malicious websites, online fraud and scams. Don’t take risks when it comes to your online banking information and get the best defence from Trend Micro WiFi Protection.

Inside the Home

Network Security

In a connected world, all smart devices are vulnerable to different types of unauthorised access and exploitation. Secure your network connection with Trend Micro for optimum protection—keeping your smart devices and online accounts from cyber-attacks such as phishing, ransomware, or malware.

Parental Control

Protect your kids from online threats by monitoring and controlling their internet usage and social media access. Get notifications when your children visit malicious or censored websites by using the parental control option in Trend Micro Home Network Security, providing security for your children’s online activities and all-round protection for all your smart devices at home.

Outside the Home

Public WiFi – Cafés & Restaurants

Public WiFi networks keeps us connected on-the-go, however unsecured networks are vulnerable to various cyber threat exposure. Trend Micro WiFi Protection turns any public hotspot into a secure WiFi connection via Virtual Private Network with bank-grade data encryption, shielding your laptops or smartphones from any vulnerabilities.

Public WiFi – Hotels & Airports

Free hotel or airport WiFi is great when you need to connect and communicate online on-the-go, but your privacy is still at risk once you connect to the unsecured public network. Web Threat Protection can protect you from malicious websites, online fraud and scams. Don’t take risks when it comes to your online banking information and get the best defence from Trend Micro WiFi Protection.

Maximum Security WiFi Protection Home Network Securty

FOR PC:

Supported Operating Systems:

  • Windows 10 May 2019 Update (19H1)
  • Windows 10 October 2018 Update (RS5)
  • Windows 10 April 2018 Update (RS4)
  • Windows 10 Fall Creators Update (RS3)
  • Windows 10 Creators Update (RS2)
  • Windows 10 (32-Bit or 64-Bit)
  • Windows 8.1 (32-Bit or 64-Bit)
  • Windows 7 SP1 (32-Bit or 64-Bit)
  • Windows 10 in S Mode (32-bit or 64-bit)

Minimum Hardware Requirements:

  • 1GHz Processor
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (1.5GB Recommended)

Supported Web Browsers:

  • Internet Explorer version 11.0
  • Google Chrome™ (The newest version and the most recent previous version)
  • Mozilla® Firefox® (The newest version and the most recent previous version)
  • Microsoft Edge latest version

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop - High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store - 1064 x 768 pixel resolution or above
  • Snap Apps - 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS X® version 10.14 "Mojave" (10.14 or higher)
  • Mac OS X® version 10.13 "High Sierra" (10.13 or higher)

Minimum Hardware Requirements:

  • Intel® Core™-based Apple® Macintosh® computer
  • 2GB memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 11.0 or higher
  • Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google Chrome® (The newest version and the most recent previous version of Google Chrome)

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android 4.1 or later.
  • Storage Space: 50MB
  • Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 9 or later. 64-bit device required for latest version.
  • Storage Space: 50MB

FOR WiFi PROTECTION:

iOS:

Android:

Windows 10 Family:

Mac:

FOR HOME NETWORK SECURITY:

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of vast experience and innovation guarantees only the best internet security and antivirus protection from Trend Micro.

Award-winning Protection

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions and the best protection, awarded by independent tester AV-TEST.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.

Who is Trend Micro?

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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