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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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1300 305 289 AEDT MON - FRI, 7AM - 7PM

Defend, Deflect, Protect
Introducing Trend Micro Security 2019.
The Ultimate Defence in a Connected World.

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*Limited time only! Buy Maximum Security or Premium Security 6 Devices and get our most popular support service for FREE ($109.95 value).

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Recommended A-List Recommended Best Protection Best Protection

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

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Premium
Security + IT Helpdesk

Premium Security

Maximum Security

Antivirus for Mac

Internet Security

Antivirus+ Security

Number of devices protected

6

6 - 10

2 - 25

2

2

1

Support Level

IT Helpdesk Plan

Premium 24x7 Support

Free Product
Support

Free Product
Support

Free Product
Support

Free Product
Support

Includes Password Manager

Includes Mobile Security (for both Android and iOS)

Secures both PCs & Macs

Fixes and optimises systems

Safeguards against email scams

Trend Micro Pay Guard *NEW!

Keeps children safe online

Secures privacy on social media

Protects against ransomware

Blocks more than 250 million threats per day

  1. Premium Security

    The ultimate multi-device protection

    6 Devices, 12 Months
    Includes 24x7 Live Support
    Best Protection against Ransomware

    RRP 219.95 | Save $80.00


    6 Devices, 24 Months
    Includes 24x7 Live Support
    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 439.89 | Save $200.00

  2. Premium Security Features:
    1. Protects up to 6 Devices
    2. Includes Premium 24x7 Support
    3. Includes Password Manager
    4. Includes Mobile Security (for both Android and iOS)
    5. Secures both PCs & Macs
    6. Fixes and optimises systems
    7. Safeguards against email scams
    8. Trend Micro Pay Guard *NEW!
    9. Keeps children safe online
    10. Secures privacy on social media
    11. Protects against ransomware
    12. Blocks more than 250 million threats per day
  1. Maximum Security

    The ultimate multi-device protection

    6 Devices, 12 Months
    Complete Protection against Ransomware

    RRP 142.95 | Save $53.00


    6 Devices, 24 Months
    Includes Free Easy Installation Service
    Complete Protection against Ransomware

    RRP 285.89 | Save $120.00

  2. Maximum Security

    The ultimate multi-device protection

    4 Devices, 12 Months
    Complete Protection against Ransomware

    RRP 109.95 | Save $20


    4 Devices, 24 Months
    Includes Free Easy Installation Service
    Complete Protection against Ransomware

    RRP 219.89 | Save $50

  3. Maximum Security

    The ultimate multi-device protection

    2 Devices, 12 Months
    Complete Protection against Ransomware

    RRP 87.95 | Save $20.00


    2 Devices, 24 Months

    Complete Protection against Ransomware

    RRP 175.89 | Save $50

  4. Maximum Security Features:
    1. Protects up to 6 Devices
    2. Includes Free Support
    3. Includes Password Manager
    4. Includes Mobile Security (for both Android and iOS)
    5. Secures both PCs & Macs
    6. Fixes and optimises systems
    7. Safeguards against email scams
    8. Trend Micro Pay Guard *NEW!
    9. Keeps children safe online
    10. Secures privacy on social media
    11. Protects against ransomware
    12. Blocks more than 250 million threats per day
  1. Internet Security

    Advanced Online Protection

    2 PC, 12 Months
    Protection against Ransomware

    RRP 54.95 | Save $15.00


    2 PC, 24 Months
    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 109.89 | Save $40.00

  2. Internet Security Features:
    1. Protects up to 2 Devices
    2. Includes Free Support
    3. Safeguards against email scams
    4. Trend Micro Pay Guard *NEW!
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Protects against ransomware
    8. Blocks more than 250 million threats per day
  1. Antivirus for Mac

    Simple protection for complex threats on your Mac

    2 Macs, 12 Months
    Protection against Ransomware

    RRP 54.95 | Save $15.00


    2 Macs, 24 Months
    Includes Free Easy Installation Service
    Protection against Ransomware

    RRP 109.89 | Save $40.00

  2. Antivirus for Mac Features:
    1. Protects up to 2 Devices
    2. Includes Free Support
    3. Safeguards against email scams
    4. Trend Micro Pay Guard *NEW!
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Protects against ransomware
    8. Blocks more than 250 million threats per day