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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

Close

Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

Close

What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


What It Does

Trend Micro Home Network Security (HNS) provides protection against cyber-attacks for every Internet-connected device in your home — including game consoles, smart TVs, and appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.




What It Does


Trend Micro Home Network Security (HNS) provides protection against cyber-attacks for every Internet-connected device in your home — including game consoles, smart TVs, and appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.





Trend Micro Home Network Security protects against
cyber-attacks for all your smart devices.






Safety

Provides protection against cyber-attacks for every smart device in your home.



Simplicity

Simply plug the box into your wireless router, download the app, and you’re protected.



Control

You can control the usage and security of all the smart devices in your home via the mobile app.



Family

Allows you to set time limits on game consoles and block social apps during homework and family time.






Secure Your Smart Home Devices

  • High-performance intrusion Prevention System
  • Protect your personal and financial data from hacking, phishing, ransomware, and risky remote connections
  • Blocks dangerous files download and websites browsing
 
 
Keep the Internet Safe
for Your Kids on Any Device


  • Control social media and block inappropriate websites
  • Set time limits to give your kid a break from their devices —
    including game consoles and tablets
  • Get notified when your kids come back home
Smart Devices Management
From Anywhere


  • Full control of your network and smart devices
  • Disconnect unwanted devices from your WiFi network
  • Instant threat notifications
  • Review recent events with the timeline
  • NEW! Block new devices joining your network until you approve them
  • NEW! Use Amazon Alexa to manage your security with your voice
 
 
Smart notifications so
you’re in control


  • Configurable notifications on any smartphone
  • Get notified when limits / rules are being broken
  • Get alerts if Home Network Security is being turned off

Safety

Provides protection against cyber-attacks for every smart device in your home.



Simplicity

Simply plug the box into your wireless router, download the app, and you’re protected.



Control

You can control the usage and security of all the smart devices in your home via the mobile app.



Family

Allows you to set time limits on game consoles and block social apps during homework and family time.






Secure Your Smart Home Devices

  • High-performance intrusion Prevention System
  • Protect your personal and financial data from hacking, phishing, ransomware, and risky remote connections
  • Blocks dangerous files download and websites browsing



Keep the Internet Safe for Your Kids on Any Device

  • Control social media and block inappropriate websites
  • Set time limits to give your kid a break from their devices — including game consoles and tablets
  • Get notified when your kids come back home



Smart Devices Management From Anywhere

  • Full control of your network and smart devices
  • Disconnect unwanted devices from your WiFi network
  • Instant threat notifications
  • Review recent events with the timeline
  • NEW! Block new devices joining your network until you approve them
  • NEW! Use Amazon Alexa to manage your security with your voice



Smart notifications so you’re in control

  • Configurable notifications on any smartphone
  • Get notified when limits / rules are being broken
  • Get alerts if Home Network Security is being turned off



See how it works

Trend Micro Home Network Security provides protection against cyber-attacks for every smart device in your home — including game consoles, smart TVs, and appliances. Any product that is connected to the Internet now has the potential to be hacked; leading to data and identity theft, financial loss, and privacy invasion.

Click within the house below to see how Trend Micro Home Network Security works:




► Watch - Getting Started with Trend Micro Home Network Security

Trend Micro Knows Better

500,000+ companies worldwide rely on Trend Micro to do business safely. We are not only protecting the enterprise but also each indivisual user. IT infrastructure continues to change, user behavior becomes riskier, and threats evolve. We continuously innovate to stay one step ahead of the bad guys.



83%
of households have a smart device

74%
of respondents want more security, or don’t purchase due to security concerns

72%
of Home Network Security stations have blocked a network attack

80%
of Home Network Security Stations have blocked web threats

60%
of network attacks blocked by Home Network Security were intended for non-PC devices including tablets and smart home devices

Trend Micro Knows Better

500,000+ companies worldwide rely on Trend Micro to do business safely. We are not only protecting the enterprise but also each indivisual user. IT infrastructure continues to change, user behavior becomes riskier, and threats evolve. We continuously innovate to stay one step ahead of the bad guys.



83%
of households have a smart device

74%
of respondents want more security, or don’t purchase due to security concerns

72%
of Home Network Security stations have blocked a network attack

80%
of Home Network Security Stations have blocked web threats

60%
of network attacks blocked by Home Network Security were intended for non-PC devices including tablets and smart home devices

Powered By:






Trend Micro Home Network Security Customer Reviews

Best Protection

★★★★★

Home Network Security Customer Review

Gives me confidence knowing my home is protected
Everything is on the internet, and with my home having more than 30 devices, knowing that there are malicious hackers out there, I decided to take the leap to buy this product [to add] an additional layer of security. Set-up was extremely easy and I have not had any issues so far. Thank you Trend Micro for a quality product.

JosephA, SA

Best Protection

★★★★★

Home Network Security Customer Review

Excellent security product
I bought this product as I was concerned with securing our network now that my teenager's friends connect their portable devices [to our WiFi]. Since installing the device two weeks ago, there have been over 53 network attacks! I am so glad I invested in this product.

Delaid, AU



Still unsure? Check our frequently asked questions.

Trend Micro Home Network Security is a service that provides protection against network intrusions, web threats and identity theft for every device that you connect to the internet in your home. The powerful Home Network Security Station connects to your router to scan network traffic for threats. The smartphone app keeps you aware of any security issues as well as providing timely and insightful notification about what is happening in your home network – in real time. Smart parental controls allow you to manage screen time for your family, as well as filter any unwanted content from the web and apps. You can edit and apply settings from the app, wherever you are.

Home Network Security filters incoming and outgoing traffic with advanced deep packet inspection to provide an extra layer of protection for the home network and smart devices like game consoles, smart TVs and smart home gadgets.
In order to scan network traffic, Home Network Security is configured by default to use the ARP protocol. Home Network Security can also be configured to become the DHCP server in the network.

Trend Micro
Home Network Security
Trend Micro
Maximum Security
   Protects game consoles
 
   Protects smart home appliances
 
   Protects smart TVs
 
   Protects printers
 
   App-controlled internet access and security
 
   Default password check for routers, IP cameras, and NASes*
 
   Antivirus for PCs and Macs
 
   Protection anywhere
 
   Social media privacy scanning
 
   Password manager
 
   Ransomware protection for PCs
 
   PC Optimisation
 
*Not all models of routers, IP cameras, and NASes may be supported.
  1. Trend Micro Home Network Security

    1. Protects game consoles
    2. Protects smart home appliances
    3. Protects smart TVs
    4. Protects printers
    5. App-controlled internet access and security
    6. Default password check for routers, IP cameras, and NASes*
  2. Traditional Antivirus

    1. Antivirus for PCs and Macs
    2. Protection anywhere
    3. Social media privacy scanning
    4. Password manager
    5. Ransomware protection for PCs
    6. PC Optimisation
  3. *Not all models of routers, IP cameras, and NASes may be supported.

In most cases, no. Results may vary by network environment.

Yes, Home Network Security comes with a 24-month subscription.

The Home Network Security Station and service will be disabled until the subscription is renewed.
This won’t affect your router operating normally.

PCs and Macs, smartphones and tablets still require internet security software to be installed for full protection against file-based or system threats.

You simply need to connect the Home Network Security station to your router, and pair the station with your smartphone or tablet.
A step-by-step tutorial can be found in the Quick Start Guide included in the Home Network Security package. An online tutorial is also available here .

You can search for your router here or refer to the list of compatible routers.

Home Network Security will work without requiring any changes to home network equipment. A small number of routers may require configuration in order to work with Home Network Security. You can search for your router here or refer to the list of compatible routers.

Yes, security and firmware updates are automatically sent to the Station to ensure that you always have the latest security in your home network. Automatic updates can be activated for the smartphone app.

Home Network Security can now be commanded by Amazon Alexa using the Alexa Home Network Security skill. Now Alexa owners can say "Alexa, ask Trend Micro if my network is OK," "Alexa, ask Trend Micro to pause the Internet," and more.

Start by opening your Trend Micro Home Network Security app. Enable the Home Network Security skill, and in the Voice Control tutorial page, tap on the View on Amazon. Then just simply select the Amazon Alexa app and tap “enable to use”. Sign in with your Trend Micro account email address and input your password, and wait for the confirmation page to appear, and you can now use Alexa to control your Home Network Security. Find out more about Amazon Alexa feature for Home Network Security here.

We use Australian Post eParcel for our deliveries, and we usually ship from New South Wales 5-7 business days after receiving the order.
Please note that we only ship to Australian addresses. For more information on delivery times, please visit: https://auspost.com.au/parcels-mail/standard-delivery-timetables



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Not sure this product is right for you?

Protection Trend Micro
Home Network Security
Traditional Antivirus Standard WiFi Router
   Firewall protection
   Against viruses and hackers
 
   Blocks malicious websites and files
 
   Protects ALL smart devices at home
 
 
   Powerful and flexible parental controls
 
 
   Set time limits for children on any devices
Limited
 
   Manage devices from anywhere with smartphone
 
 
  1. Protection

    Trend Micro Home Network Security

    1. Firewall protection
    2. Against viruses and hackers
    3. Blocks malicious websites and files
    4. Protects ALL smart devices at home
    5. Powerful and flexible parental controls
    6. Set time limits for children on any devices
    7. Manage devices from anywhere with smartphone
  2. Traditional Antivirus

    1. Firewall protection
    2. Against viruses and hackers
    3. LIMITED: Blocks malicious websites and files
  3. Standard WiFi Router

    1. Firewall protection

FOR HOME NETWORK SECURITY:





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Trend Micro and Life Education.
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Trend Micro has partnered with Life Education Australia to help teach children on how to become responsible digital citizens. Working together, we will help children learn about cybersafety, cyber security, and cyber ethics so that they can stay safe whilst learning and having fun online.


Who is Trend Micro?

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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