Take the stress out of technology with your own 24x7 personal IT helpdesk. If you need help with your computer, the Trend Micro Premium IT Helpdesk Service gives you complete peace of mind with 24x7 emergency hotline access to a Trend Micro support specialist. The plan provides you with quick diagnosis, assistance and problem resolution through remote support and automatic priority access.
The remote support service means that if you have a problem any time, day or night, a Trend Micro technician can make a "virtual house call" to get onto your PC and fix it for you. No hassle, and no waiting. During your subscription period, the Premium IT Helpdesk service plan includes:
Premium Security (Silver** and Gold*** IT Helpdesk):
**Premium Security Silver includes Silver IT Support (1 Device).
***Premium Security Gold includes Gold IT Support (6 Devices).
Levels of Coverage
Trend Micro's Silver Premium IT Helpdesk service plan covers one (1) PC or laptop running a Microsoft Windows desktop operating system. Trend Micro's Gold Premium IT Helpdesk service plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.