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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($48.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($39.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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1300 305 289 AEDT MON - FRI, 7AM - 7PM
A-List Recommended Best Protection Best Protection

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.

Home Security Products

Our most popular range of products aimed at keeping you safe across all your devices

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Protect and manage all of your connected devices - unprotected PCs, laptops, tablets, smartphones, smart TVs, Apple TVs, and IP cameras - to make sure that no one can hack into your home network.

Our offer includes the Trend Micro Home Network Security Station and a 2-year subscription ($12.45 per month) + Trend Micro Premium Security IT Helpdesk including FREE installation


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Premium
Security + IT Helpdesk

Premium Security

Maximum Security

Antivirus for Mac

Internet Security

Number of devices protected

6

6

2 - 6

2

2

Support Level

IT Helpdesk Plan

Premium 24x7 Support

Free Product
Support

Free Product
Support

Free Product
Support

Includes Password Manager

Includes Mobile Security (for both Android and iOS)

Secures both PCs & Macs

Fixes and optimises systems

Protects against ransomware

Blocks more than 250 million threats per day

Safeguards against email scams

Keeps children safe online

Secures privacy on social media

  1. Antivirus for Mac

    Essential Protection for Your Mac

    2 Macs, 12 Months
    9 % DISCOUNT

    Best Protection against Ransomware

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    2 Macs, 24 Months
    36 % DISCOUNT

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  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
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    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
  1. Internet Security

    Advanced Online Protection

    2 PC, 12 Months
    9 % DISCOUNT

    Best Protection against Ransomware

    RRP 54.95 | Save $5


    2 PC, 24 Months
    36 % DISCOUNT

    Includes Free Easy Installation Service
    Includes Free Security Healthcheck Service

    Best Protection against Ransomware

    RRP 109.89 | Save $30

  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping
  1. Maximum Security

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    6 Devices, 12 Months
    35 % DISCOUNT

    Best Protection against Ransomware

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    45 % DISCOUNT

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    18 % DISCOUNT

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    27 % DISCOUNT

    Includes Free Easy Installation Service
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  4. Maximum Security

    Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  5. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  6. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping
  7. Mobile Protection

    1. Helps protect Android and iOS devices
    2. Identifies data stealing apps
    3. Finds lost or stolen devices
    4. Backs up, restores, and shares contacts between devices
  1. Premium Security

    The Most Complete Multi-Device Protection

    6 Devices, 12 Months
    41 % DISCOUNT

    Includes 24x7 Live Support
    Best Protection against Ransomware

    RRP 219.95 | Save $90


    6 Devices, 24 Months
    50 % DISCOUNT

    Includes 24x7 Live Support
    Includes Free Easy Installation Service
    Includes Free Security Healthcheck Service

    Best Protection against Ransomware

    RRP 439.89 | Save $220

  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping
  5. Mobile Protection

    1. Helps protect Android and iOS devices
    2. Identifies data stealing apps
    3. Finds lost or stolen devices
    4. Backs up, restores, and shares contacts between devices
  6. Premium Protection

    1. 24 x 7 live support via phone and remote access. Expert help and advice on security problems premium security premium security
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